Z

General information

We reckon social media gives us a great opportunity to interact with other New Zealanders, about a wide range of topics. It’s the perfect way for us to hear your thoughts, comments, and opinions about both our service and our industry.

Our social media accounts are generally 'manned' during normal office hours, Monday to Friday. But we know you use our services 24hrs every day, so please feel free to post a comment whenever!

We promise to adhere to the guidelines of the social media channels that we use, and aim to reply to you in a timely fashion. If you ever feel that we are not meeting these guidelines, or that you are not satisfied with our updates or replies, please email us at feedback@z.co.nz and we will do our best to resolve any issues.

In return, we ask that you also respect the guidelines of the social media channels when interacting with us, as well as a few extra guidelines specific to us.

Specifically, please be aware that ours is a family audience and many of our fans view our social media accounts in an office environment. For that reason, we run a fairly strong level of profanity filter but it will never capture everything.

As such, please refrain from posting anything that:
- is abusive, defamatory or obscene
- is spam, fraudulent, deceptive or misleading
- is in violation of another's intellectual property right or any law or regulation
- is or could be seen to be in any other way offensive, defamatory or derogatory
- reveals personal information about another user, a staff member, or a customer or partner of Z or of the brands that we represent
- solicitations, advertisements, or endorsements of any financial, commercial organisations
- off-topic posts by a single user
- repetitive posts copied and pasted or duplicated by single or multiple users.

In 2012, the NZ Advertising Standards Authority released a guidance note on social media which says that user-generated content on a company’s Facebook page can be considered advertising. This means that companies could be liable for any comments posted on their pages that are untrue or offensive. You can access the guidance note from the Advertising Standards Authority's website (www.asa.co.nz).

While we encourage and welcome input from all New Zealanders, we moderate our social media accounts for comments or posts that might be seen as advertising, or that might be untrue or offensive. We reserve the right to remove any posts or comments that we think (in our discretion) could be viewed in this way.

That said, if you think we’ve missed something, or if you have any other concerns about something posted on our social media accounts, please email us immediately at feedback@z.co.nz to alert us and we will address the issue.

People that post material or share links outside of these guidelines might be blocked by automatic profanity filters or have their comments removed. Repeat offenders, or if the first offence is serious enough, may be banned or blocked from our social media accounts. If you feel that you have been banned unfairly, please contact us.

We are not responsible for the personal, political, organisational or religious beliefs of our friends, fans or followers across all social networks.

Any promotions run on our Facebook Page are in no way sponsored, endorsed or administered by, or associated with, Facebook. During a promotion, any information that you provide is provided to Z, and not to Facebook. The same also applies to any promotions run on any of our other social media channels.

We ask you for your help in creating a community that is fit for all ages, both at home and in the office. We look forward to discussing loads of great topics with you!

We are also on:
Twitter: http://www.twitter.com/zenergynz
YouTube: http://www.youtube.com/zenergynz
LinkedIn: http://www.linkedin.com/company/z-energy-limited